First-photo help
Send the scan, result, or restore link when one photo needs a careful second look.
Email for HelpGet the app
Use mobile for scanning, Photo Insight, Compare, Keeper review, and private sharing.
Get the AppReport a bug
Include the browser or device, request ID if visible, and what you expected.
Report a BugCheck updates
See recent shipping notes, launch status, and mobile availability.
Product UpdatesReplies typically land within one business day. If you are trying to turn one meaningful family photo into a finished archive record, first-photo help is the fastest path.
Include the request ID if you have one, your device or browser, and the archive step you were trying to finish for faster triage.
Need help finishing your first archive record?
Send the original scan, your current result, or the restore link and I can help you decide whether the photo is ready to keep, needs a cleaner scan, needs one more repair step, or needs names and story added before sharing.
What to include for first-photo help
The fastest support request includes the original scan or capture, the current result if you have one, and a short note about what you are trying to preserve. If you already have a restore open, include the share link or the page URL from that restore.
Sign-in and access issues
Sign in with Google or Apple on any platform. If you cannot sign in, try clearing your browser cache and using an incognito window. Contact support if the issue persists after two attempts.
Upload and restoration issues
Accepted formats are JPEG, PNG, and HEIC up to 75 MB. If your upload fails, check your file size and format. For restoration errors, note the request ID shown in the error message and where the photo appears in your Archive.
Free tier and billing
The free tier includes 10 photo restores per month, 5 caption and story actions per day, and a private archive. Plus ($5.99/mo) and Pro ($11.99/mo) are available on the web and iPhone. Android is rolling out through Google Play testing. Manage subscriptions from the platform where you subscribed.
Privacy requests
Account holders can submit data export and deletion requests directly from the app. If you signed up for product updates and want to unsubscribe, use the link in any email or contact support.
Nostalgia improves from product-quality signals such as Photo Insight outcomes, retries, and feedback, not from training on your photos. We never use uploaded photos or restored outputs to train AI models.
Product updates
If you opted in to product updates, we may email you about new features, mobile availability, pricing changes, and important product notices. Every update email includes a one-click unsubscribe link.