Use this page or the Report a Bug form for direct help. Replies typically land within one business day. If you are working on one meaningful family photo, the first-photo help option below is the fastest path.
Include the request ID if you have one, your device or browser, and a short issue summary for faster triage.
Need help with your first restore?
Send the original scan, your current result, or the restore link and I can help you decide whether the photo is ready to keep, needs a cleaner scan, or should go through one more step.
What to include for first-photo help
The fastest support request includes the original scan or capture, the current result if you have one, and a short note about what feels wrong. If you already have a restore open, include the share link or the page URL from that restore.
Sign-in and access issues
Sign in with Google or Apple on any platform. If you cannot sign in, try clearing your browser cache and using an incognito window. Contact support if the issue persists after two attempts.
Upload and restoration issues
Accepted formats are JPEG, PNG, and HEIC up to 75 MB. If your upload fails, check your file size and format. For restoration errors, note the request ID shown in the error message and where the photo appears in your Library.
Free tier and billing
The free tier includes 10 photo restores per month, 5 AI captions per day, and a private library. Plus ($5.99/mo) and Pro ($11.99/mo) are available on the web and through the mobile apps. Manage subscriptions from the platform where you subscribed.
Privacy requests
Account holders can submit data export and deletion requests directly from the app. If you signed up for product updates and want to unsubscribe, use the link in any email or contact support.
Nostalgia improves from Photo Insight signals and workflow data, not from your photos. We never use uploaded photos or restored outputs to train AI models.
Product updates
If you opted in to product updates, we may email you about new features, mobile releases, availability, and major launch-readiness milestones. Every update email includes a one-click unsubscribe link.