Restore help
Send the Source, result, or restore link when a photograph needs a careful second look.
Account and billing
Get help with sign-in, subscriptions, credit packs, receipts, or access across devices.
Email SupportPrivacy and data
Ask about photo processing, consent, export, deletion, or a privacy request.
Contact Privacy SupportReplies typically land within one business day. If you are trying to turn one meaningful family photo into a finished archive record, first-photo help is the fastest path.
Include the request ID if you have one, your device or browser, and the archive step you were trying to finish for faster triage.
What to include for first-photo help
The fastest support request includes the original scan or capture, the current result if you have one, and a short note about what you are trying to preserve. If you already have a restore open, include the share link or the page URL from that restore.
Sign-in and access issues
Use the same Google or Apple account on each device. If sign-in fails, send the device, browser, account provider, and exact message shown; do not send a password or verification code.
Upload and restoration issues
Accepted formats are JPEG, PNG, HEIC/HEIF, TIFF, and WebP up to 80 MB. If your upload fails, check your file size and format. For restoration errors, note the request ID shown in the error message and where the photo appears in your Archive.
Free tier and billing
The free tier includes 10 photo restores every month, 30 never-expire welcome restores to start, 5 caption and story actions per day, and a private archive. Family ($7.99/mo or $79.99/yr) and never-expire credit packs are available on the web and on iPhone and iPad. Android is rolling out through Google Play testing. Manage subscriptions from the platform where you subscribed.
Privacy requests
Account holders can submit data export and deletion requests directly from the app. If you signed up for product updates and want to unsubscribe, use the link in any email or contact support.
Nostalgia improves from product-quality signals such as Photo Insight outcomes, retries, and feedback. We do not use uploaded photos or restored outputs to train AI models unless you separately opt in.
Product updates
If you opted in to product updates, we may email you about new features, mobile availability, pricing changes, and important product notices. Every update email includes a one-click unsubscribe link.