Frequently Asked Questions

Nostalgia helps with scratches, fading, tears, blur, glare, weak scans, lost contrast, and black-and-white photos that may benefit from color. Photo Insight checks the source first, then recommends the next best action that fit that photo.

The original and restored version stay together in your private archive. From there Nostalgia recommends the next useful action: choose the keeper, name people, review caption and story drafts, add dates or notes, organize into albums, review similar photos, and share privately with relatives.

AI restoration is a best-effort approximation. Colors, fine details, and faces may not match the original exactly. Always compare results before choosing a Keeper, and keep your original scan as the source of truth.

Yes. Your photos are processed to deliver the restoration and archive features you request. We do not use uploaded photos or restored outputs to train AI models. You keep ownership, and you can export or delete your data.

Free accounts include monthly restore room plus caption and story help. Paid-plan availability and local pricing are shown on the pricing page and in the app, with web checkout through Paddle when enabled and mobile subscriptions through the App Store or Google Play.

Use mobile to scan printed photos and restore on the go. Use web for a larger workspace: batch upload, Albums and Timeline browsing, Restore Progress & Review, Family People, family-tree import, and private sharing. Your archive stays aligned across both. iPhone is live on the App Store, and Android is rolling out through Google Play testing.

Yes. Keep your formal tree in FamilyEcho, Ancestry, MyHeritage, RootsMagic, Family Tree Maker, Gramps, or FamilySearch. Nostalgia handles the photo work around it: repair, captions, names, notes, private sharing, and read-only tree import on web.

Yes. Caption, date, and tag suggestions are treated as drafts. When you edit one, that field becomes user-owned and future archive enrichment should not overwrite it.

Photo Insight and Archive Intelligence look at cached state only: scan quality, keeper state, duplicates, captions, notes, people, family-tree imports, share state, and actions you dismissed. Expensive analysis runs in the background after upload or scheduled jobs, not just because you opened a photo.

Photo Insight can surface likely printed camera date/time stamps as reviewable metadata. You can use a detected stamp as the photo date when it looks right.

No. Face grouping is per account. Nostalgia can cluster faces inside your private archive so you can confirm names, but it does not identify people across customers.