Frequently Asked Questions

Scratches, fading, blur, glare, lost detail, and missing color. Nostalgia generates a Photo Insight report first — assessing damage, era, and capture quality — then repairs damage, colorizes black-and-white prints, enhances detail, and offers follow-up tools like captions, animation, and background removal.

Most restorations complete in under 60 seconds. You’ll see real-time progress and an ETA estimate for each step. Colorize and animate jobs may take a few minutes depending on queue depth. Plus and Pro subscribers get priority queue placement for faster processing.

Yes. Your photos are processed automatically to deliver the restoration you request. We do not use uploaded photos or restored outputs to train AI models, and human review is limited to support or safety cases that you report. You can export or delete your data anytime.

The free tier includes 10 photo restores per month and 5 AI captions per day. Plus starts at $5.99/month and Pro at $11.99/month. See the pricing page for full details.

Yes. Nostalgia is live on the web today. iPhone is available through TestFlight, and Android is in early access. Restore old family photos with AI, free to start. Upload a photo, see what needs fixing, and restore it right away on web.

Yes — the mobile app is available through staged mobile access. iPhone uses TestFlight, and Android is currently in Google Play closed testing. Visit getnostalgia.ai/early-access to join.

Visit the Early Access page at getnostalgia.ai/early-access. iPhone has a direct TestFlight install link. For Android, leave your email and we will send you a Google Play tester invite.

Photo Insight is the automatic analysis Nostalgia runs on every upload. It detects damage types (fading, scratches, tears, stains, glare, blur), estimates the photo’s era, grades capture quality, builds a ranked repair plan with safe, optional, and blocked steps, and flags photos that may need careful physical handling before AI processing. You’ll see the Photo Insight report in the asset detail view and the editor.

Rescan when the Photo Insight report shows severe glare, weak focus, missing borders, or a tiny subject in a large frame. A better source improves results more than another AI pass. Flatbed scans and Google PhotoScan are the strongest consumer inputs.

Review the restored version first. If it already feels complete without color, keep it. Colorize when adding color genuinely helps tell the story. You can always try it and revert.

Some photos qualify for a slower, higher-detail restoration after the initial pass. When available, you'll see this option in the editor. It's designed for photos worth more time and processing — not needed for every upload.

Use mobile to scan printed photos and restore on the go. Use web for a larger workspace — albums, batch processing, duplicate cleanup, Family Vaults, sharing, and archive organization. Your library syncs across both.

Yes. You retain full ownership of your media and generated outputs.

AI restoration is a best-effort approximation. Colors, fine details, and faces may not match the original exactly. Always review results before archiving, and keep your original scan as the source of truth.

JPEG, PNG, and HEIC are accepted. For best results, use a clean flatbed scan when possible. 600 DPI is a strong default for prints, and Google PhotoScan is the best phone-based option.

Individual uploads are capped at 75 MB. Storage limits are generous and will be clearly communicated before any changes.

Animation uses a separate allowance from photo restores. Free accounts do not include animation. Paid plans include a separate animation allowance.

Your private archive of restored photos, saved scans, and version history. Organize into albums, find photos using AI-powered search (captions and tags are generated automatically), manage trash with a recovery window, find and clean up duplicates, and track restore progress in real time.

Yes. Both web and mobile support batch uploads with per-photo status tracking, retry on individual failures, and background notifications when processing completes. On web, browser notifications alert you even if you’re in another tab.

Private, invite-only spaces where family members share restored photos together. The vault owner invites members by email and assigns roles — owner, editor, or viewer. All photos stay private to vault members. Available on Plus and Pro plans.

Yes. Generate a private share link with optional passcode protection and an expiration date. Recipients can view and download without creating an account.

Paid plans are available on iPhone, Android, and on the web pricing page. Web checkout is handled through Paddle when it is fully enabled.

The mobile app is available in English, German, Spanish, French, Hindi, Japanese, and Portuguese. The web app and marketing site are in English, with more languages coming.

If a payment fails, you have a 7-day grace period while Apple or Google retries the charge. During this window your plan stays active. If the payment still fails after 7 days, your account downgrades to the free tier. No photos or library data are lost — you just return to free-tier limits.

Sign in with the same account on any device and your Library syncs automatically. Scan a photo on mobile and it appears on web. Organize albums on web and see them on your phone. Albums, Family Vaults, and trash all stay in sync.

When you upload a photo, AI automatically builds a Photo Insight report — detecting damage types, faces, blur, noise, estimated era, scene type, and capture quality. It generates a ranked repair plan (safe, optional, and blocked steps), conservation guidance when needed, and search metadata like tags, description, and estimated decade. All of this happens automatically without any manual effort.

Search is AI-powered. When you upload a photo, AI generates a description, tags, and captions automatically. You can search your library by describing what’s in a photo — like “wedding”, “beach”, or “grandmother” — and find matches across AI-generated descriptions and tags.

Based on AI analysis of your photos — era, mood, themes, and tags — Nostalgia can suggest albums that group related photos together. You can review, accept, edit, or ignore those suggestions.

Yes. On both mobile and web, restoration continues in the background while you browse or use other apps. You get a notification when processing completes — on mobile via push, and on web via browser notifications. Real-time status updates with ETA estimates keep you informed without needing to keep the editor open.

When a restoration is processing, you see each step update in real time with an estimated time remaining. This applies to single-photo and batch workflows on both web and mobile. On web, browser notifications can alert you when processing finishes even if you are in another tab.

Some heavily damaged photos qualify for a slower, more thorough restoration pass using advanced AI models. When available, you will see this option after the initial restore. It uses the same credits but takes more time for deeper processing.