Do failed or blocked restores use credit?
No. Failed, blocked, or withheld results are refunded automatically, so only a delivered restoration result counts as one photo restore. If a restore fails, retrying costs nothing extra: the failed run is refunded and only a delivered result consumes credit.
What counts as a photo restore?
Each delivered cloud restoration result counts as one photo restore. Most photos need one careful pass. If the result needs more work, you can run another pass for one more restore.
Is Reimagine the same as restoration?
No. Restore tries to repair what is already in the photo. Reimagine is an opt-in creative reconstruction for cases where faithful repair is not enough. Reimagined results are labeled because some details may be inferred.
How much does each restoration actually cost?
Every account gets a free monthly allowance before any payment. Beyond that there are two ways to pay: a Family subscription gives the whole household a bigger steady monthly allowance for an ongoing collection, and never-expire credit packs let you pay once and restore at your own pace. Purchased credits do not expire; each repair run uses one credit after your monthly allowance runs out.
Do paid plans get better restoration results?
No. Restore automatically chooses the safest measured approach available for the photograph, and the same quality standard applies on every plan. Paid plans buy capacity and workflow—more restores, larger batches, storage, exports, and shared Family Vaults—not a better version of someone you love.
What is included in the free plan?
You get 10 free restores every month, and you start with 30 never-expire welcome restores on top (no credit card), plus 5 caption and story actions per day. Free also includes one shared Family Vault for up to 5 members and 50 photos. The photo check, search, cross-device sync, your private Archive, and local editing tools stay available on every plan. Need more in a big month? Top up with never-expire restore packs or go Family.
Can I change plans later?
Yes. Upgrade, downgrade, or cancel anytime. Changes take effect at the end of your current billing period.
How do I manage my subscription?
Web subscriptions are managed through Paddle, our payment provider. You can update your payment method, switch plans, or cancel from your account settings. Mobile subscriptions are managed through your device's App Store or Google Play settings.
What does Family add over Free?
Free already includes 10 restores a month and one shared Family Vault for up to 5 members and 50 photos. Family lifts the caps: 60 restores a month for the household, unlimited vaults with up to 10 members each, 50 GB of storage, unlimited caption and story help, and 4 animations a month. Never-expire credit packs add restores on top whenever you want them, without a subscription. Free still includes the photo check, your private Archive, search, and basic sharing.
Can I earn free restores?
Yes. Every account gets a referral code from the You tab. When a friend signs up and their first restoration lands, both of you earn extra never-expire photo restores, with no cap on how many friends you can invite.